Marketing Communication Uses Email, Newsletters and Direct Mail to Sustain Sales Momentum

Consistently communicating your marketing message is an essential part of your marketing communication strategy and a key element of sustaining sales momentum within your sales pipeline. Everyday your customers and prospects become busier and therefore your message would benefit from being delivered on multiple marketing channels such as newsletter (ezine) and direct mail. Using variety as a strategy is good because you may not know which marketing channel will reach through, deliver your marketing message and tip the scale, bringing your business to the top of their mind.  Increasing the channels you communicate through and the frequency of that communication, increases the chances that when your customer is on a burning platform and looking for solutions, your message will be there to solve their problem.

Email, phone, direct mail letters and email campaigns can all play a part within your marketing communication package. In the past I have mentioned I use ACT as my contact database to deliver email campaigns. For example I use email campaigns to deliver the newsletter for my company Executive Sales Support. You may have considered sending a campaign to market your business. Let’s that a look at newsletters sent via email campaigns and how analyzing the newletter statistics they generate, can help you zero in and sustain sales momentum.

We might think of email campaigns as the direct mail of the internet, although there are several added benefits when you utilize email to deliver your message. Benefits such as delivering your message to more customers and prospects and delivering it faster are some of the first benefits I think of. These alone help sustain sales momentum within your sales pipeline simply by casting the net wider and increasing the number of customers and prospects that hear your message.

Delivering by email campaign gets your message working overtime in several additional ways. Most importantly, email campaigns generate statistics. Let us take an overview look at how analyzing these statistics can improve the effectiveness not only of your message but also your ability to follow through.

One way to start utilizing campaign statistics is to implement split testing to improve message targeting. Split testing is a method that sends your message with two slightly different wording and uses statistics to determine which message drew more attention. Another important factor about email campaigns is that they enable you to highlight words within your message. The highlighted words, called hyperlinks, take the reader to places such as your website, where more information about your business and the products you offer can be found. As these links are followed, statistics are generated. Analyzing this statistic, gives you insight into generally which products interests the readers of your newsletter and specifically who is interested in those products.

In summary, email campaigns improve your ability to sustain sales momentum within your sales pipeline by not only delivering your message to more customers and prospects and doing it faster, but also by producing statistics. Analyzing these newsletter statistics, gives you insight into what interests your contacts, enabling you to target your message more effectively and improving your follow up by equipping you with statistical knowledge

While you are out seeing clients and closing deals, do not forget to ask how your customers and prospects heard of your company. Their answers will enable you to track which communication channel is providing impact.

5 Reasons Your Marketing Communication is Falling Flat

One of my associates sent me a promotional email she’d received. “I know this marketing communication doesn’t work,” she told me, “but why doesn’t this make me want to buy?” I took a look, and what I saw was familiar and sad. The promotional piece was for a weekend retreat. I could feel all the good intentions behind it, but the words just lay on the page like tired puppies. Worn out. No zip. No life.

As solo business owners, we are often at a loss to understand why our words aren’t getting a better response. Although an offer can fail for many reasons, I always recommend you look first to your marketing communication.

Why? Because if your message doesn’t connect, you won’t get much payoff from more exposure. Once your words really speak to people, you’ll get more bang for your buck from more marketing activity or better alignment.

Here then, are the top 5 reasons your marketing communication may fail to strike a chord.

1. No Clear Focus for What You are Offering.

When we aren’t clear on the ultimate outcome that we are delivering, we sometimes try boosting our appeal by offering to deliver everything under the sun. In this case? The retreat offered: renewal, creativity, connection, peace, appreciation of life, awareness, balance, and self-discovery

Phew! It’s so many different ideas my poor brain can’t wrap around it all. There’s no central theme or image I can use to fix in my mind what she’s offering. Instead of thinking “wow! I’d get a lot from this experience,” I walk away thinking, “I am confused, and I wonder if the retreat leader is too.”

2. No Verbal Markers that Say “I am talking to you!”

When we try to be a fit for everybody, we end up being a fit for nobody. Even when we think we believe in the law of attraction, our words often reflect our indecision or confusion about whom we want to reach. One sure sign that you aren’t clear? When there are no concrete “identifiers” in your copy. By identifiers, I mean phrases like “as a working mom,” “as a business owner,” “in the workplace,” “navigating the world of academia.” These concrete markers confirm for the audience that your marketing communication was written for them. It makes it personal.

3. No New Insight into Your Audience’s Struggle

It’s no longer enough to let your audience know that you feel their pain. You have to quickly demonstrate that you have valuable insight into that pain. That you’ve made some connection they haven’t about why they are stuck where they are. That gives them hope that what you are offering aren’t the same old tired solutions that they’ve heard of before.

In this marketing piece, I would have liked to have heard answers to questions like “What is it that leads us to be so disconnected from ourselves?” “Why is renewal needed now more than ever?” Even something as simple as “The harder we work, the more we need quiet, open space to recharge our batteries” would have made me go, “hmm, could that be true for me?”

4. No Visible Plan for Delivering on Your Promise

Once you’ve shown that you know your audience, and you have a juicy and specific outcome to offer them, the communication shifts. Your reader is no longer asking, “Am I interested?” She is asking, “Do I believe this person can deliver on what they are promising?”

Testimonials are one way to establish credibility, but what testimonials don’t do is create a picture for your audience of how you lead them step by step to the destination you’ve promised. When the way you deliver is a mystery, you’re asking people to take a big leap of faith. When you describe your logic, process, or philosophy in a limited number of steps, your audience can see how your steps or ingredients add up to the outcome you are promising.

For example, if the woman offering the retreat had listed the “five stages of renewal” or the “three ingredients of creative discovery,” her readers would have immediately believed more strongly that she could deliver.

5. No Fire in your Belly

To me, words are transparent. They reveal every nuance of who you are, how you see yourself in relationship to the world, and how you feel about your work. Since so many creative professionals say they hate marketing, it is a surprise that the communication they write comes across as strained and tense?

On a gut level, you readers will feel if you are writing from the place of consuming excitement about what you offer or from a place of caution and ambivalence. The more you let your words carry your passionate and full-hearted energy, the more your message will have an indefinable “something” that stirs the readers’ soul and sparks their interest in what you offer.

Copyright 2004-5. Isabel Parlett. All rights reserved.

Discovering More About Integrated Marketing Communications

Integrated marketing is best described as “the management of three interconnected business drivers.” Under this business strategy, the business seamlessly optimizes its brand by identifying the unique characteristics of the brand, by training personnel and by launching an aggressive integrated marketing communications program. In order for an enterprise to succeed all three components must come together so that the success of the brand is directly proportionate to the success of the business in merging the three tiers.

The brand is usually characterized by the business model, the product designs, the organization’s culture and the external presentation of these attributes. Defining the products and services that comprise the brand and develop a strong support network is an important preliminary step in any integrated marketing program. This process is similar to determining the company’s mission statement but goes a several steps further.

The second phase of an integrated marketing program is to train all employees so that they understand the culture of the business. Businesses often rely upon their HR departments to initiate the corporate culture and to sustain this ongoing strategy until high performance, consistency and product knowledge are ingrained in the workforce.

With these two sectors in place, the business is now ready to launch its integrated marketing communications program. This multi-dimensional approach is intended to add reach, enter new marketplaces and use both business-to-business and business-consumer marketing approaches to maximize the return by expanding the customer base and increasing sales.

With more and more businesses and consumers purchasing online, the need for a strong online presence is imperative. In today’s marketplace, an online presence is more than the whimsical creation of an information site. Today, an online presence must be well planned, diverse and comprehensive.

The use of social media is one aspect of the company’s marketing policy. There are many social media outlets that can bring consumers to your site or to your brick and mortar locations. Again, the social media message must be consistent with the corporate culture and brand.

Many businesses now have presences on Internet platforms like Facebook, LinkedIn and Squidoo. These same businesses are apt to use YouTube where poignant messages can be delivered. Twitter is the fastest growing social media and should be part of every integrated marketing program.

As can be seen, the implementation of this marketing strategy will require the launching of a coordinated effort that will require ongoing management. Whatever characteristics the integrated communication program utilizes must remain consistent with stages one and two of your comprehensive marketing strategy.

Internal Marketing Communication

Internal marketing communication is an important aspect of the marketing campaign. You will want to keep this flowing at all times to get the focus on your business. There are many different ways to communicate with your customers, but we would like to focus on 3 strong ways here.

1) Emails– Direct emails are a powerful way to communicate with your customers. The information is delivered to a list of individuals who have already shown an interested in what you are marketing. They will be highly receptive to the information that you send. Update your list frequently to capture the attention of your internal clients.

2) Blogs– You have lots of room to talk about anything you like. You will have an audience who is interested in what you have to say. Communicating about your business and your products is a natural part of blogging. Offer good information in your posts and you will have the opportunity to show off what you do as well.

3) Auto Responders– Once someone is inside your sales funnel you will want to stay in constant communications with them. You can use an auto responder to make this happen. You have the opportunity to send out messages with the content you want and at the frequency you determine. This is a powerful way to communicate not only with your new leads, but your partners as well.

The trick to internal marketing communication is to target you audience and stay consistent. You will want to offer the right information to them to keep them coming back. Take the time to learn about your options for communication and you will go far. A solid marketing and mentoring program can help you figure out what works best for you and your business.